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Frequently Asked Questions

Everything you need to know about Pinseed

For Investors (PRO)

What is a "Gold Pin" vs. a regular pin?

A regular pin represents a property lead submitted by a Spotter (distressed or vacant properties). A "Gold Pin" is a high-conviction lead where a homeowner has voluntarily submitted their property seeking cash offers. Gold Pins include full address, photos, homeowner notes, and optional phone number unlock.

Why do I have to pay $50 for a Gold Pin address?

Pinseed isn't just a list; it's a quality filter. That $50 represents a homeowner who is actively seeking offers and has provided detailed property information. One successful wholesale deal or flip can return 100x that investment. Regular spotter pins only cost $3 for skip trace data.

Are these leads exclusive?

No. Multiple investors can unlock the same pin, which creates healthy competition and better offers for homeowners. However, Gold Pins display a timestamp showing how recently they were submitted, giving you first-mover advantage if you act quickly.

Is the $99/month subscription required?

Yes. To protect the quality of the marketplace and prevent data scraping, only verified PRO members can access the live map, unlock Gold Pins, or perform Skip Traces. Your subscription includes 10 free skip traces per month.

What's included in a Skip Trace?

A skip trace reveals: Owner name, mailing address (if different from property address), estimated equity percentage, tax delinquency status, and property details from county records. The first 10 traces each month are free with PRO; additional traces cost $3 each.

How does the yellow letter feature work?

After unlocking skip trace data, you can send a professional handwritten-style yellow letter directly to the property owner for $2.50. The letter is printed on authentic legal pad paper and mailed via USPS First Class (3-5 day delivery).

Your letter includes your name (or company name), phone number, and return address so homeowners can contact you directly. Track all sent letters in your Portfolio with Lob tracking IDs for delivery confirmation.

Why can't I send multiple letters to the same property immediately?

To protect Pinseed's reputation and prevent homeowner harassment, we enforce a 5-day cooldown period between letters to the same property address.

Industry research shows that 2-3 letters spaced 2-3 weeks apart generates the highest response rate. Bombarding homeowners with daily letters will get your mail marked as spam and damage your brand.

For Spotters (The Scouts)

How do I get paid?

You earn Data Intelligence Bounties ($500) for every verified closed deal that originated from your pin. When an investor successfully closes a deal, they notify our admin team, who verifies the transaction and approves your payout. Payments are processed securely via Stripe Connect directly to your bank account within 2-3 business days.

What kind of houses should I pin?

Look for "The Ugly House": tall grass, boarded windows, piled-up mail, peeling paint, or distressed roofs. Properties with code violations, estate sale signs, or "For Rent" signs with no activity are gold mines for our investors. Take 3-5 clear photos and add notes about what you observed.

Do I need to be a real estate agent?

No. You are acting as a freelance Data Scout, not a licensed real estate professional. You are not representing buyers or sellers; you are simply providing market intelligence on distressed properties. Think of it like being paid to report potholes to the city.

How long does it take to get paid after a deal closes?

Once an investor reports a closed deal, our admin team verifies it within 7 business days. After approval, your $500 bounty is processed via Stripe Connect and arrives in your bank account within 2-3 business days. You'll receive an email confirmation at each step.

What is the Spotter Leaderboard?

The leaderboard showcases the top 10 spotters in Texas, ranked by number of closed deals. The #1 spotter receives the prestigious "King Pin" crown 👑 and special recognition.

Access it anytime from your spotter menu. It's designed to create friendly competition and motivate you to spot high-quality properties that investors want to buy.

How do I climb the leaderboard?

Focus on quality over quantity. Rankings are based on:

  1. Number of closed deals (primary factor)
  2. Total approved pins (tiebreaker)

💡 Drop pins on genuinely distressed properties investors want - not every fixer-upper or vacant lot. Quality leads = more unlocks = higher deal close rate.

General & Billing

Why was I charged $3.00 for a skip trace?

The first 10 Skip Traces each month are free for PRO members. Subsequent traces are charged a $3 processing fee to cover the real-time data lookup costs from our third-party providers (ATTOM Data Solutions). Your monthly counter resets on the 1st of each month.

Is my payment information secure?

Absolutely. We use Stripe (a PCI Level 1 certified payment processor trusted by Amazon, Google, and Shopify) to handle all payments. Pinseed never stores your full credit card number or CVV on our servers. All payment data is encrypted in transit and at rest.

What is your refund policy?

Because data is delivered instantly upon purchase, all Skip Trace and Gold Pin unlocks are non-refundable. You can cancel your $99 PRO subscription at any time via the Billing Portal. Cancellation stops future charges, but no pro-rated refunds are issued for the current billing cycle. See our Terms of Service for full details.

Can I cancel my subscription?

Yes. You can cancel your Pinseed PRO subscription at any time through the Stripe Billing Portal (accessible via Investor → Billing). Your access will remain active until the end of your current billing period, and you will not be charged again.

What areas does Pinseed cover?

Pinseed currently operates exclusively in Austin and Dallas, Texas, with a focus on 3 target zip codes in each market during Phase 1. We plan to expand to Houston, San Antonio, and Fort Worth in 2026 based on investor demand.

Still have questions?

Our support team is here to help you succeed.

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